On Jan 4th I had a bad day at work.
I had to listen to a scared lady being verbally and physically abused as she constantly pressed her panic button for help.
After the inital call I left work (because it was the end of my shift), and I didn't ever bother to find out how the alarm was closed. I didn't want to because it's emotionally hard to go back to calls like that. a few days ago I dug up the info and looked at the call. The dispatcher that closed the alarm for me called the Police Dispatch to follow up.
Aparently when the police showed up she denied he had been hurting or threatening her.
My coworker was forced to close the alarm as "False Alarm, No help needed, no abuse took place, per PD"
This made everything worse for me. I literally heard this lady beg for help and beg for her life for 35 minutes. And no action was ever taken agaist the guy abusing her.
I even advised to the police that we record all our calls. the recording clearly proves physical and verbal abuse to disable elderly man and woman. The "suspect" even announces his name on tape. but because of the lady's fear...nothing's going to happen.
I love my job, but it's situations like this that make me hate humanity.
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